Refund Policy

QuickMemorial is a one-time purchase service (not a subscription). When you pay for a memorial tier, you receive a permanent memorial page. We want you to be completely satisfied with your purchase.

You may request a full refund within 14 days of your purchase date, for any reason. This applies to all paid tiers (Honor, Cherish, and Forever).

• The 14-day period starts from the date your payment is processed
• Refund requests within this window are honored without question
• Refunds are processed back to your original payment method
• Processing time is typically 5–10 business days depending on your bank

After the 14-day refund window has passed, refunds are handled on a case-by-case basis. We may still issue a refund if:

• Your memorial failed to publish due to a technical error on our end
• The published memorial is significantly different from what you submitted
• You experienced a payment processing error (duplicate charge, incorrect amount)

If a refund is issued, the associated memorial page will be taken down within a reasonable timeframe. If you created a Remember memorial, it will remain available as a free archive-style memorial with limited features.

The Remember plan does not involve any payment and therefore is not eligible for refunds. Free memorials can be removed upon request by contacting us.

To request a refund, send an email to [email protected] with:

• The email address you used when creating the memorial
• Your memorial URL or the name on the memorial
• The reason for your refund request (optional)

We aim to respond to all refund requests within 2 business days.

Payments are processed by Paddle, who acts as our merchant of record. Refunds are issued through Paddle to your original payment method. For any payment disputes, please contact us first at [email protected] before filing a dispute with your bank.

We may update this Refund Policy from time to time. Changes will not affect refund requests for purchases made before the policy change. The “Last updated” date at the top of this page indicates the latest revision.

If you have any questions about refunds or need assistance, contact us at [email protected].